Klantreis (2026)
Genre: Documentary
Duration: 85 minuten
Alternative title: Customer Journey
Country:
Netherlands
Directed by: Ton van Zantvoort
IMDb score:
7,6 (37)
Releasedate: 21 March 2026
This movie is not available on US streaming services.
Klantreis plot
"Customer Journey" follows newcomers throughout their integration process: from housing and financial support to language and cultural lessons, social support, and buddy programs. The film reveals the commitment and challenges this demands from both the newcomers and their mentors. It's an observational and sometimes wryly comic reflection on a system where rules and bureaucracy clash with the daily reality and determination of those who encounter them.
Reviews & comments
mrklm
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- 12404 messages
- 10481 votes
Van Zandvoort followed two families who came to live in Breda as status holders. Two non-heterosexual Saudi sisters from Saudi Arabia are very happy with their apartment, while the eight-member Syrian family is forced to accept a terraced house that is far too small. It illustrates how complex (and absurd) the integration process is using confusing diagrams full of bureaucratic jargon that even native Dutch speakers can barely make sense of, let alone people who still have to learn the Dutch language! A bus trip, the explanation of a 'typical Dutch meal', and that world hit by national pride, 'De Electronicas', depict a mix of goodwill, patronizing attitude, and incompetence on the part of the municipality. Meanwhile, the trained professionals are at their wits' end, because the Syrian family, in particular, cannot get their affairs in order. An excellent mix of information, entertainment, and social criticism.
Translated from Dutch · View original
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